Shipping policy

1. Processing & Delivery Times

Processing time: In-stock orders will be processed and shipped within 3 business days.
Estimated delivery times:
  • United States:
    Most Roamate units and accessories are in stock and can be delivered within a few days.
  • Canada:
    Estimated delivery time is approximately 6 weeks.
  • European Union:
    Estimated delivery time is within 1 week.
  • Other regions:
    Estimated delivery time is approximately 2–3 weeks.

The Pink Roamate and Center Foot Support Panel are currently out of stock in the United States and are expected to be available again by the end of August. Orders containing these items will be processed once they become available.

Please note that delivery times are estimates and may vary for remote areas.

Tracking: A tracking number will be provided after shipment. You can check the status via 17TRACK or the courier’s official website.

2. For customers in other regions:

For the rest of the world, delivery time is approximately 4 weeks, depending on your location.
Not: Delivery times are estimates and may vary based on local logistics and customs.

 

3. Shipping Methods

We partner with world-renowned logistics providers, including DHL, FedEx, and UPS, to ensure safe and reliable delivery of your order.


4. Shipping Fees

United States (mainland): Free standard shipping
(Shipping to Hawaii incurs an additional $180 fee.)

European Union: Free standard shipping

Other regions: A shipping fee of up to $100 may apply.

Please note: The exact shipping cost will be shown at checkout. If you have any questions, please contact our customer service team at services@myroamate.com.



5. Additional Information

All electric wheelchairs are safely packaged and shipped in standard packaging.
If you encounter any issues during delivery, please contact support@myroamate.com and we will resolve it promptly. 


6. Shipping Countries and Regions

To ensure accurate delivery of your ROAMATE products, please do not use a P.O. Box address. Provide your full residential address. 

Note: Deliveries to remote areas may not be possible. In which case we recommend contacting us in advance to confirm if your address is serviceable. 

Email: support@myroamate.com