Payment Policy

Payment

PayPal and credit cards (Visa, MasterCard, American Express) are our preferred payment methods on www.myroamate.com. You may also use alternative payment methods, such as a bank wire transfer. To use a bank wire transfer, please contact us at services@myroamate.com with your order details to obtain our bank information.

Payment Approval

Roamate reserves the right, at its sole discretion, to decline or return any payment for any reason or no reason at all. For pre-orders, your account, credit card, or other payment mechanism will be charged upon Roamate’s approval, regardless of the expected shipping date.

Chargebacks

If any credit card chargeback is issued for an order, the limited warranty for that order will be paused until the chargeback is resolved.

Financing

For qualified purchasers, Roamate electric wheelchairs may be financed through our consumer financing partners. Eligibility, rights, and obligations associated with financing are solely determined by the financing partner. You are responsible for understanding all terms and conditions, and Roamate is not responsible for any financing service.

Refunds

If you are approved for a refund, a credit will be automatically applied to your original payment method (credit card or PayPal) within 2-15 business days.

For orders that have been shipped or delivered: If you choose to cancel an order or return products without quality issues for personal reasons, you will be responsible for the return shipping costs. Please refer to our Return Policy. After confirming receipt of your returned items, we will refund the remaining amount (minus the return shipping fee) to your original payment account.

Orders Flagged as Fraud

If your order is flagged by our system as high risk for fraud, we reserve the right to refuse fulfillment and issue a refund. If you believe a refund was issued in error, please contact us at services@myroamate.com.

Contact

For any payment-related questions, please contact Roamate customer service at services@myroamate.com.

Last Updated: August 2025

EASY TO USE

Fold and Unfold in Three Simple Steps

Roamate is designed to be simple, intuitive, and quick to use.

Unfold Roamate

Unfold step 1

Release the folding hook.

Unfold step 2

Pull the loops on both sides to unfold the device.

Unfold step 3

Press down firmly on the seat until it's fully extended.

Fold Roamate

Fold step 1

Release the rod lock at the rear support bar.

Fold step 2

Grip the handle in the center of the seat and lift the chair upward.

Fold step 3

Fasten the hook to secure the folded chair in place.

Note: If it's too tight to fasten the hook, gently place your foot against the rear wheel to keep it steady, then pull the wheelchair toward yourself to fold it further.

Watch the folding video Read the full user manual