Contact Us

Get in touch with the Roamate Team

Have questions or need assistance? Sign up with your email to stay in touch with our dedicated customer service team. By joining our community, you'll receive prompt support, important updates, and exclusive offers.

Contact Us: customerservice@myroamate.com >

FAQ

Roamate is a next-generation multifunctional travel assistance robot that integrates the functions of a rollator, electric rollator, electric wheelchair, shopping cart, and home exercise equipment. It is designed to meet the diverse mobility needs of users in daily life and travel.

Roamate offers three motorized mobility modes as a powered rollator:

Free Mode: Allows the user to push and pull freely with safe care.

Cruise Mode: Ideal for a comfortable, even pace.

Exercise Mode: Focuses on providing a stable lower body workout experience.

Our recommended load capacity is around 110 kg.

The range is around 20 kilometers, depending on user weight and driving speed.

A charger is included in the package. You must use the official charger and adaptor to charge Roamate for your safety.

Roamate is designed as a mobility device, much like a bicycle or a scooter. It is not limited to a specific group; as long as you want to enhance your outdoor experience, Roamate is your choice.

Yes, Roamate is airline approved. You can easily remove the battery and travel with it.

Pre-order FAQ

The Roamate pre-sale runs from July 15 to August 31.

The Roamate is available at an early bird price of $1499 during the pre-sale.

You can secure your pre-order by paying a deposit of $99.

Full payments will start being collected from September 15.

You need to complete the full payment by October 15.

Shipments will begin on September 26 and will be processed in the order of payment completion.

There are 100 early bird spots available.

If the full payment is not completed by October 15, it will be considered a cancellation of the pre-order, and your deposit will be refunded.

Yes, you can cancel your pre-order at any time during the pre-sale period, and your deposit will be refunded.

Stay Connected!

Subscribe to be the first to know about our special offers and exciting news. Don’t miss your chance to save on Roamate and stay informed about our latest updates!