Question 1

What is the weight of the Roamate with and without the battery? What is the maximum weight capacity?

Accepted Answer

Weight (without battery): 36.6 lbsWeight (with battery): 39.4 lbsMaximum weight capacity: 242.5 lbs (approximately 110 kg)

Question 2

What is the battery capacity? How long is the charging time?

Accepted Answer

Roamate uses a 252 Wh lithium battery, usually takes 3-4 hours to fully charge it.

Question 3

Does the Roamate wheelchair come with a battery?

Accepted Answer

Yes, the Roamate wheelchair comes with a battery included. In some countries, due to logistics regulations and customs requirements, the battery may be shipped separately from the chair. If your chair arrives without the battery, please allow up to 2 additional weeks for the battery to be delivered.PS: If you have any concerns, feel free to contact our support team for assistance.

Question 4

Is assembly required when I receive the Roamate Electric Wheelchair?

Accepted Answer

No, the Roamate Electric Wheelchair arrives fully assembled. It comes in a folded state, you can simply unfold it to start using it right away.

Question 5

Is Roamate designed for outdoor use?

Accepted Answer

Roamate is designed for everyday environmeents - both indoors and typical outdoor use. It handles sidewalks, shopping areas, neighborhood streets, and park paths comfortably, including slightly uneven surfaces and slopes up to 10 degrees.

Question 6

What is the maximum range on a single charge?

Accepted Answer

Roamate provides a maximum range of 12.5 miles (20 km).Please keep in mind that the actual distance depends on the passenger's weight, terrain, and frequency of inclines. While most users find one charge sufficient for a full day of activity, those planning longer excursions may prefer to carry a spare battery (available for separate purchase) for a quick swap on the go.

Question 7

What are the speed settings?

Accepted Answer

Roamate features three adjustable speed modes to suit your environment: 3 km/h, 4 km/h, and 6 km/h (approx. 1.8 to 3.7 mph). You can easily toggle between these settings to match your walking pace or navigate crowded spaces safely.

Question 8

What are the product dimensions?

Accepted Answer

You can find a complete, detailed breakdown of all measurements—including folded and unfolded dimensions—on our Product Specifications page here.

Question 9

Can I use Roamate in rain, snow, or wet conditions?

Accepted Answer

Roamate has an IPX4 water-resistance rating, meaning it can handle light splashes. However, it is not waterproof and is not designed for heavy rain, snow, or flooded surfaces.Rain & MoistureIf you are caught in light rain, we recommend covering the joystick with a plastic protector and seeking shelter immediately. Exposure to heavy moisture can damage the electrical components.Cold & Snowy WeatherRoamate can work in cold whethers, but in freezing temperatures, lithium-ion battery range may decrease temporarily.We do not recommend driving on snow or ice. Like any small-wheeled device, Roamate can lose traction on slippery surfaces, and road salt or slush can cause corrosion to the frame and motors.Always store your Roamate in a dry, room-temperature environment to protect the battery and mechanical parts from condensation.

Question 10

How do I fold and unfold Roamate?

Accepted Answer

Roamate features a convenient one-hand folding system, allowing you to collapse or open the device in seconds. Watch our demonstration video here to see how you can fold and unfold the chair with one click.

Question 11

Can I take the Roamate Electric Wheelchair on a plane? Can I bring it into the cabin?

Accepted Answer

It depends. Some aircraft have a designated priority area for one manual or collapsible mobility device. This is available on a first-come, first-served basis. If the cabin storage is full or the aircraft type does not support it, your Roamate will be stored in the cargo hold. Mobility equipment is handled as priority luggage.For more practical tips, see advice from real users here.To ensure a smooth experience, we strongly recommend calling your airline to confirm their specific cabin storage policies for your flight.

Question 12

Can I take the battery with me when I am flying?

Accepted Answer

Yes you can. Roamate is equipped with a 252Wh lithium battery, which falls within international regulatory limits for mobility device batteries.In almost all cases, the battery must be removed from the chair and carried into the cabin with you.Most airlines allow one battery per passenger. If you plan to bring a spare, you must check the airline's specific policy, as secondary batteries often require prior approval.

Question 13

Where can I find a copy of the manual?

Accepted Answer

You can find the manual inside the box of the Roamate. You can also access an online version here. In addition, we provide step-by-step video tutorials on our YouTube channel, where you can access visual guides for setup, operation, and maintenance.

Question 14

Where do you ship?

Accepted Answer

We ship worldwide where possible, with fulfillment support from our warehouses in China, the U.S., and the EU to help reduce shipping time for many regions, especially the U.S. and Europe.Shipping medical mobility products like electric wheelchairs can be more complex than standard items due to size, weight, and customs requirements, and not all carriers or countries allow delivery of powered devices without special handling.For most common destinations, you can complete your order directly on our website and the destination will be available at checkout. If you live in a less common or restricted area, please contact our customer service first to confirm whether delivery is available and what shipping options may apply. The exact shipping cost and options will be shown at checkout.Email: services@myroamate.com

Question 15

How long does shipping take?

Accepted Answer

Estimated delivery times vary by destination:• United States: Most Roamate units and accessories can be delivered within a few days. The Pink Roamate and Center Foot Support Panel are currently out of stock and are expected to be available again by the end of August.• Canada: Approximately 6 weeks.• European Union: Within 1 week.• Other regions: Approximately 2–3 weeks.Delivery times may vary for remote areas. If you have a time-sensitive trip or an urgent medical need, please reach out to us at services@myroamate.com.

Question 16

How much does the shipping cost?

Accepted Answer

It depends on the region. The exact shipping cost will be automatically calculated and shown on the checkout page based on your address. If you have any questions, please email customer service at services@myroamate.com.

Question 17

Can I test drive the device?

Accepted Answer

At this time, we do not yet have enough physical showroom locations to offer in-person test drives. We are actively working to expand our offline presence and partner network. For customers in the United States, the best way to try Roamate is to order directly from our website. We offer a 14-day money-back guarantee, which allows you to test the device at home in your own environment.

Question 18

What's the return policy?

Accepted Answer

We offer a 14-Day (after delivery) Money-Back guarantee on all products purchased directly on this website.If the return is due to a product issue or defect, we will cover the return shipping; If the return is for personal reasons, the customer is responsible for return shipping to our designated place (U.S. customers return to our domestic warehouse).

Question 19

Can I cancel my order?

Accepted Answer

You can cancel your order anytime before it ships. Once it has been dispatched, cancellation is no longer possible, but you may request a return upon delivery in accordance with our return policy.

Question 20

Does the Roamate Electric Wheelchair come with a warranty?

Accepted Answer

Yes, Roamate comes with a standard warranty covering manufacturing defects under normal use.Warranty coverage includes:• Frame: 2 years• Motor: 1 year• Battery: 1 year• Electronic components: 1 yearFor full details, please refer to our official warranty policy.

Question 21

How do I get service for my product?

Accepted Answer

If you experience an issue during the warranty period, please contact our customer support team first. We will begin with remote troubleshooting to identify the problem.Depending on the situation, we may:Send replacement parts along with step-by-step instructions or video guidanceArrange repair through an authorized service partner (where available)Provide a product replacement if the issue cannot be resolvedSpecific solutions depend on the nature of the issue and your location.

Question 22

Do you offer installment payment options?

Accepted Answer

Yes. Eligible customers can select Klarna at checkout to view available installment options. Availability, payment terms, and approval are determined by the payment provider and may vary based on your location, order value, and eligibility.If you have trouble completing your payment, please contact us at services@myroamate.com.

Question 23

Is Roamate covered by Medicare/Medicaid/NHS?

Accepted Answer

Because Roamate is an innovative, new-to-market product, it has not yet been assigned the specific classification codes (like HCPCS codes in the U.S.) required for direct insurance billing.Therefore, currently Roamate is not covered by Medicare, Medicaid, or national health reimbursement systems (such as the NHS in the UK or CPAM in France).

Question 24

Can it be covered by my private insurance?

Accepted Answer

Ask your insurance company or national health authority about their requirements for "non-coded" or "out-of-network" mobility equipment.They may ask for technical specifications, CE certification, a formal invoice, or a specific medical prescription from your doctor.Send those requirements to our support team. We will provide any available documentation to help strengthen your application.While we are happy to provide technical data to support your claim, we cannot guarantee approval from any insurance provider at this time.

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