Shipping Policy

Shipping Policy

Thank you for choosing Roamate Electric Wheelchair. We are dedicated to providing you with safe, reliable, and transparent shipping services to ensure your mobility solutions arrive in perfect condition.

1. Shipping Locations & Warehouse Operations

To optimize delivery, we fulfill orders from multiple strategic locations:

  • North America (USA & Canada): Orders are dispatched from our local North American warehouse.

  • Europe: Orders are dispatched from our European local warehouse.

  • Asia-Pacific: Orders are shipped directly from our factory warehouse in China.

  • Rest of the World: Orders are shipped via international sea freight or standard courier from our factory warehouse.

2. Delivery Timeframes (2026 Update)

Our estimated processing and delivery times vary by region:

  • North America (USA & Canada): Dispatched from the local warehouse within 4 weeks.

  • Europe: Dispatched from the local warehouse within 8 weeks.

  • Asia-Pacific: Dispatched from China within 4 weeks. Note: Customers in this region are responsible for individual customs clearance.

  • Other Regions: Delivery times vary based on location and local logistics.

Need it Urgently? > If you have a time-sensitive requirement, please contact our support team at services@myroamate.com. We will prioritize and expedite your request wherever possible.

3. Shipping Fees

  • United States (Mainland): Free Shipping * Hawaii: $180 Shipping Fee

  • Canada / Europe / Asia / Australia / Rest of World: A flat shipping fee of $100 applies.

4. Shipping Methods & Tracking

We partner with world-renowned logistics providers, including DHL, FedEx, and UPS, to ensure safe handling.

  • Tracking: A tracking number will be provided via email once your order has been dispatched.

  • Status Check: You can monitor your shipment via 17TRACK or the courier’s official website.

5. Important Delivery Notes

  • No P.O. Boxes: To ensure the safe delivery of your electric wheelchair, we require a full residential or business address. We cannot ship to P.O. Box addresses.

  • Remote Areas: Delivery to certain remote areas may not be possible or may require additional fees. We recommend contacting us at services@myroamate.com before placing your order to confirm serviceability.

  • Packaging: All products are shipped in reinforced, standard packaging to ensure maximum protection during transit.

6. Customer Support

If you encounter any issues during the delivery process or have questions regarding customs in your region, please reach out to the Roamate customer service team. We are here to help you get moving.

Email: services@myroamate.com