Privacy policy

Privacy Policy

Last updated: June 20, 2025

This Privacy Policy describes how  we collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from myroamate.com (the “Site”), or otherwise communicate with us (collectively, the “Services”). “You” and “your” refer to any individual accessing or using the Services, including customers, visitors, and other users.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised "Last updated" date.

1. Information We Collect

a) Information You Provide to Us

When you use our Services, you may provide us with the following personal information:

  • Contact details (e.g., name, phone number, email, shipping address)
  • Order and payment information (e.g., billing address, payment confirmation)
  • Account information (e.g., login credentials if applicable)
  • Customer service communications
  • Mobility preferences or notes relevant to the use of Roamate (e.g., customization requests, configuration info)

Providing this information is optional, but required for purchasing or accessing certain services.

b) Information We Collect Automatically

We collect certain data automatically when you visit our Site or interact with the Services, including:

  • IP address and device type
  • Browser type and version
  • Pages viewed and access times
  • Interaction with emails or marketing content
  • Referring website or search engine

We use cookies and similar technologies to collect this data. You may manage cookie preferences through your browser, though this may impact your experience.

c) Information from Third Parties

We may receive data about you from:

  • Payment processors (e.g., transaction confirmation)
  • Fulfillment providers (e.g., shipping status updates)
  • Advertising and analytics platforms
  • Social media logins or integrations, if enabled

All third-party data is processed in accordance with this Privacy Policy.

2. How We Use Your Information

We use your personal information to:

  • Fulfill and manage orders for Roamate and related accessories
  • Arrange product delivery, support returns, and respond to inquiries
  • Provide product updates, usage instructions, or safety notices
  • Improve our Services, content, and user experience
  • Prevent fraud or misuse, and ensure legal compliance
  • Send marketing or promotional emails (you may opt out anytime)

We will not sell your personal information.

3. Sharing Your Information

We may share your information with trusted third parties for the following purposes:

  • Payment processing and order fulfillment
  • Hosting and technology infrastructure (e.g., Shopify, email services)
  • Customer support, logistics, and returns management
  • Legal obligations or requests by public authorities
  • Business transfers (e.g., merger or acquisition)

We require third-party providers to protect your information and use it only as permitted by applicable law.

4. Cookies and Tracking

We use cookies to enhance your experience, support secure sessions, analyze performance, and personalize content. Some cookies are essential for our checkout and account systems to function.

You may configure your browser to block or delete cookies. However, this may affect the availability or functionality of some Services.

5. Data Security and Retention

We implement security measures to protect your personal data, but no method of transmission over the internet is 100% secure.

We retain personal information as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and operational requirements.

6. Your Rights and Choices

Depending on your region, you may have rights including:

  • Access to the personal information we hold about you
  • Correction of inaccurate information
  • Deletion of your data
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent (where processing is based on consent)

To exercise any of these rights, please email us at services@myroamate.com. We may request proof of identity before fulfilling your request.

7. Children’s Privacy

Roamate products and services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us for removal.

8. Third-Party Sites

Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their policies before sharing personal data.

9. International Data Transfers

Your information may be processed outside your home country, including in the United States and China, where our servers and partners may be located. We take measures to ensure cross-border data protection where required by law.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or would like to exercise your rights, please contact:

Email: services@myroamate.com