





FAQs
1.How much is Roamate
Once you place the $50 deposit, you can secure the exclusive VIP offer for a Roamate starting from $1249, saving you $1250 in total compared to the regular MSRP of $2499.
2.Why should I place a deposit before the campaign goes live?
Before the crowdfunding campaign, a 100% refundable deposit secures the best available price for you.
The Exclusive Deposit Price for a Roamate is $1249 when we officially launch on Indiegogo. The MSRP for Roamate is $2499. By placing a deposit, you can save $1250 in total.
The deposit offer will be closed when we launch on Indiegogo.
3.What are the steps for placing a deposit and redeeming the discount?
Step 1: Purchase a $50 deposit on this page.
Step 2: Once our campaign is online, go to Indiegogo page and select your preferred Roamate and any add-ons.
Step 3: Receive a $50 deposit after we launched.
4.If I've already paid the deposit but have changed my mind, how can I request a refund?
To request a refund for your deposit, please email support@myroamate.com from the email address you used to reserve the discount. We will process your refund within 7 working days.
5.How many deposit orders can I make?
If you wish to purchase two or more, please make multiple deposits accordingly.
6.Is Roamate shipped worldwide?
Yes, Roamate are shipped worldwide. We aim to deliver to as many countries as possible. However, shipping availability and timelines may vary depending on your location.
7.How much is the shipping fee?
We are currently finalizing the shipping costs with our logistics partner. While we will cover the majority of the shipping expenses, a small portion will be the customer’s responsibility. We will provide the exact shipping fee soon.
8.What is the warranty policy for Roamate?
We offer a 5-year warranty on the frame and a 1-year warranty on the battery. Both warranties cover defects in materials and workmanship under normal use. Please note that the warranty does not cover damage caused by misuse or wear and tear.
9.If I have other questions, how can I contact you?
Please feel free to contact us at support@myroamate.com